1. Information We Collect
We may collect the following types of information:
a. Personal Information:
- Contact Information: This includes your name, address, phone number, and email address.
- Appointment Details: Information related to your appliance repair appointments, such as the type of appliance, location, and preferred appointment times.
- Payment Information: When you make payments for our services, we may collect payment card details and billing information. However, we do not store this information; it is securely processed by our payment partners.
b. Usage Information:
- Device and Log Information: We collect information about your device, including IP address, browser type, and operating system. We also log user interactions with our website and services for analysis and troubleshooting.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- Providing Services: We use your personal information to schedule and perform appliance repairs and related services.
- Communication: We may contact you to confirm appointments, provide updates, and respond to inquiries.
- Improving Services: We analyze usage data to enhance our services and website functionality.
- Billing: We use your payment information to process payments for services rendered.
- Legal Compliance: We may use your information to comply with legal obligations and protect our rights.
3. How We Share Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with the following parties under specific circumstances:
- Service Providers: We may share your information with third-party service providers who assist us in delivering our services, such as technicians, payment processors, and customer support providers.
- Legal Compliance: We may disclose your information to comply with applicable laws, regulations, or legal processes.
- Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
4. Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. This includes encryption, access controls, and regular security assessments. However, no method of data transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.
5. Your Choices
You have the following rights regarding your personal information:
- Access: You may request access to the personal information we hold about you.
- Correction: You can correct inaccuracies in your personal information.
- Deletion: You may request the deletion of your personal information.
- Opt-Out: You can opt out of receiving marketing communications from us.
To exercise these rights or for any privacy-related inquiries, please contact us using the information provided in the “Contact Us” section below.
7. Contact Us
Barton Appliance Repair Address: 4730 Lougheed Hwy. #3212, Burnaby, BC V5C 4A8, Canada
Phone: (604) 800-6368
Thank you for choosing Barton Appliance Repair. We value your trust and are committed to protecting your privacy.